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ISC Class 12 Business Studies Previous Year Board, School Prelim and Sample Question Papers
Business Studies is an interdisciplinary subject which requires in depth study of a range of disciplines such as accountancy, finance, organisation, human resource management and marketing. Business being an enormously vast area brings together technology, human initiative and natural resources in a constantly changing global environment. To understand the operation of a business, a comprehensive study of business management and organisation along with its interaction with the surrounding is required.
ISC Class 12 Business Studies prepares students to manage, scrutinize, assess and respond to changes which affect business. It allows the student to appreciate as well as understand the working of a real world. Unlike other subjects it does not have any predetermined principles, the subject grows and evolves with the actual changes in the business world.
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ISC Class 12 Business Studies is divided into 2 parts, theory of 80 marks (3 hours duration) and project of 20 marks. The theory section is further divided into 2 sections, Section 1 and Section 2.
ISC Class 12 Business Studies syllabus broadly covers the following-
- Human Resource Management
(i) Introduction to Human Management: Meaning, Definition and Importance of Human Resource Management.
(ii) Job and Manpower planning: Job Analysis, Job Description, Job specification, Job enrichment and enlargement. Manpower specification and estimation.
(iii) Staff Recruitment-Meaning, Characteristics and Definition
(iv) Staff Selection-Meaning and Definition of staff selection
(v) Staff Training-Meaning and definition of training
(vi) Staff Morale-Meaning, definition and characteristics; morale productivity Matrix; factors impacting morale; ways of raising morale; low and high morale indicators
(vii) Staff Motivation-Meaning, definition, importance and characteristics of staff motivation; difference between morale and motivation; factors impacting motivation; different theories of motivation and their relationship
(viii)Staff Remuneration-Meaning and definition of Staff remuneration
(ix) Staff Leadership-Meaning and definition of staff leadership; distinction between management and leadership; different leadership styles etc
(x) Staff Appraisal-Meaning, definition, objectives. importance and methods of Performance Appraisal. Distinction between Potential Appraisal and Performance Appraisal
(xi) Staff Promotion and Transfer: Meaning, definition, benefits of staff promotion and limitations of promotion; meaning, definition, types and needs for transfer
(xii) Staff Separation-Meaning of Staff separation and means of staff attrition
(xiii)Emerging trends in Human Resources-Flexible Hours, Permanent part time, Work from home, Virtual teams, Self- managing teams (SMTs)
- Business Communication and Correspondence
(i) Business Communication: Meaning of communication, definition of communication, importance of communication, elements of the Process of Communication, Methods of communication, types of communication; Barriers to communication and overcoming them.
(ii) Business Correspondence: Need and functions of business correspondence.
Business Letters: Elements of various business letters, letter types, solicited and unsolicited letters, drafting of bio data, NOTE: Candidates should be able to draft all of the above types of letters, using the appropriate format.
Reports: Meaning and Definition of Reports, Types of reports, Short explanation of each type of report.
(iii) Current trends in Business Communication: Video conferencing and Emails, meaning and uses of video conferencing and emails.
- Business Size and Finance
(i) Various business entities: Meaning and Definition of sole proprietorship, private limited company, partnership and public limited company.
(ii)Sources of business finance: Understanding of the following: Shares, debentures and bonds, retained profits, public deposits, loans, discounting of bills of exchange, global depository receipt, trade credit, Angel investors, crowd funding and venture capitalist.
- Globalisation and recent trends in Business
(i) Globalisation: Nature, Meaning, threats and opportunities of globalization; how globalization has been instrumental in changing the manner in which Business is held.
(ii) E-Business: Importance, meaning and nature of E business.
(iii) Outsourcing: Outsourcing Concept, involved parties and their advantages and disadvantages.
(iv) Types of Outsourcing: Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), and Business Legal Process Outsourcing (LPO). Understanding of the above.
(v) Online means of conducting business: Consumer to Consumer (C2C), Business to consumer(B2C), Business to Business (B2B), Business to Government (B2G) and intra business, Government to Business (G2B). Understanding with few examples.
- Business, Regulators and Intermediaries
(i) Intermediaries and Regulators: Meaning of Intermediaries and regulators
(ii) Role of Regulators and Intermediaries.
(a) Reserve Bank of India (RBI) : Indian Banks, Non-Banking Financial Companies (NBFC), Foreign Banks.
(b) Securities and Exchange Board of India (SEBI): stock exchanges, stock brokers, merchant bankers, mutual funds and credit rating agencies like CRISIL.
(c) Insurance companies, agents and Insurance Regulatory and Development Authority of India (IRDAI)
(d) Pension funds, aggregators and Pension Fund Regulatory and Development Authority (PFRDA):
(e) Food Safety and Standards Authority of India (FSSAI); food packers, food processors
(f) Indian Standards Institute (ISI): Basic understanding of the role is required for the above intermediaries ad regulators.
For detailed and exact syllabus please refer to CISCE Website
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